Delivery

Delivery Information

At Touchango K9 we have tried to keep the shipping rates very simple, so you know exactly what you are paying for before you checkout.  We don’t make money from the shipping (in fact it costs us more for some), we would rather we had happy customers who felt they received a great service at a great price. 

Of course we would be very happy to deliver your order to any of the shows we are attending free of charge. Please ask for details. 

The rates are as follows for UK Mainland and Scotland, excluding the Highlands and Islands. For deliveries outside these areas including International, please contact us for prices and we will be happy to provide you with a quote.

Delivery Rates

  • For orders placed with a value of up to £25 the delivery charge will be £3.95.
  • For orders placed with a value of above £25 and up to £50 the delivery charge will be £4.95.
  • For orders placed with a value of over £50 your delivery will be FREE and we would like to thank you for your order !

There are exemptions to this - Toto Fit and Hi K9 are listed seperately due to the weight of the products.

Delivery Times

In general, in stock items will be dispatched within 1-3 working days of the date of order. We are often away at Dog Shows (particularly the weekends) so are not always available for same day dispatch, but we will do our very best.

If an item is out of stock we will contact you to confirm your delivery date, which is usually within 7 – 10 working days.  If you are not happy to wait, we will be happy to amend or credit your order. 

Most orders will be sent out by Royal Mail or APC and will be on a signed for service requiring a signature.